This page explains how refunds work at DOMIVOX VENTURES.
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DOMIVOX VENTURES WHERE VISION MEETS GROWTH

Refund Policy

This Refund Policy explains when refunds may be available for services purchased from DOMIVOX VENTURES PVT LTD (“DOMIVOX”, “we”, “us”).

1. Scope 2. Retainers 3. Projects 4. SLAs & Support 5. Non-Refundable 6. Timelines 7. How to Request 8. Chargebacks 9. Changes 10. Contact
This policy should be read together with our Terms & Conditions and Privacy Policy.

1) Scope

Applies to services purchased directly from DOMIVOX, including monthly retainers (Ads/SEO/PR), project-based work (websites, landing pages, software), and optional Support SLAs.

2) Retainers (Ads/SEO/PR)

  • Prepaid monthly retainers are refundable on a pro-rated basis only if you request cancellation within the same billing month and less than 50% of the month’s scoped effort has been delivered.
  • If ≥50% of scoped effort is delivered or major milestones are completed (e.g., audits, strategy, launches), the month is considered consumed and not refundable.
  • Future months can be cancelled with 30 days’ notice (see Terms). Any prepaid future period will be refunded in full.

3) Projects (Websites / Landing Pages / Software)

  • Deposits/advance payments are used to reserve capacity and commence work; they are non-refundable once work has started.
  • If you cancel before work starts, advances are refundable minus any non-recoverable third-party costs.
  • If you cancel mid-project, we will invoice the work completed up to the cancellation date (based on milestones, hours, or deliverable value). Any remaining balance from your advance will be refunded.
  • Change requests or scope increases may affect eligibility and timelines for refunds.

4) Support SLAs

  • If you purchased a priority/dedicated SLA and cancel within the billing month, a pro-rated refund may apply if no SLA incidents or consultations were consumed.
  • Once SLA hours/incidents are used, that month’s SLA is considered consumed.

5) Non-Refundable Items

  • Platform ad spend (Google, Meta, Bing, LinkedIn, etc.) billed by Platforms directly is not refundable by DOMIVOX.
  • Third-party procurement: domains, hosting, themes, plugins, licenses, data providers, paid publications/PR slots once purchased.
  • Completed deliverables and hours already worked.

6) Timelines & Method

  • Approved refunds are processed within 7–10 business days to the original payment method unless otherwise agreed.
  • Bank transfer timings may vary by financial institution.

7) How to Request a Refund

Please email our billing team with your details:

  • Subject: Refund Request — [Company] — [Service/Invoice]
  • Your name, company, invoice number(s), payment date(s) and reason for the request
  • Any relevant attachments (SOW/proposal/milestone evidence)

Send to: info@domivoxventures.com

8) Chargebacks & Disputes

  • Please contact us first so we can resolve issues quickly.
  • Unfounded chargebacks may be contested with documentation of services rendered and approvals.

9) Changes to this Policy

We may update this policy from time to time. The “Updated” date above reflects the latest version. Material changes will be highlighted on this page.

10) Contact

DOMIVOX VENTURES PVT LTD
info@domivoxventures.com
+91-8882644524
www.domivoxventures.com